Privacy Policy

Effective Date: 1st September 2023

1. Introduction

Clean Melbourne (referred to as "we," "our," or "us") is committed to protecting the privacy of our customers and users (referred to as "you" or "your"). This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal information when you interact with our cleaning services, website, or related applications.

2. Information We Collect

2.1. Personal Information: We may collect personal information such as your name, address, email address, phone number, and payment details when you book our cleaning services.

2.2. Usage Data: We collect information about your interactions with our website, including your IP address, browser type, operating system, pages visited, and the time and date of your visit.

3. How We Use Your Information

We use your information for the following purposes:

3.1. To provide cleaning services you have requested.

3.2. To communicate with you regarding appointments, updates, and promotions.

3.3. To improve our services and website based on your feedback and usage patterns.

3.4. To comply with legal and regulatory requirements.

4. Data Sharing

We may share your personal information with third parties for the following purposes:

4.1. Service Providers: We may share your information with third-party service providers who assist us in delivering our cleaning services and maintaining our website.

4.2. Legal Compliance: We may disclose your information to comply with legal obligations or respond to lawful requests from government authorities.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access or disclosure. However, no data transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.

6. Your Choices

6.1. You have the right to access, correct, or delete your personal information. You may also request a copy of the data we hold about you.

6.2. You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities on our website. You can manage your cookie preferences through your browser settings.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on our website, and the revised version will be effective from the date of posting.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

hello@cleanmelbourne.com