Terms and Conditions for Clean Melbourne

1. Service Agreement

By booking our cleaning services, you agree to abide by the terms and conditions outlined herein. These terms constitute a legally binding agreement between Clean Melbourne (referred to as "we," "us," or "our") and the customer (referred to as "you" or "your").

2. Service Description

We offer professional cleaning services as described on our website. Details regarding the scope of work, pricing, and any additional services are specified in our service quotations and invoices.

3. Booking and Payment

3.1. To book our services, you must provide accurate and complete information, including the date, time, and location for cleaning.

3.2. Payment is due in full at the time of service. We accept credit card, debit card or bank transfer for payment.

3.3. Any additional services requested during the cleaning session may incur extra charges, which will be discussed and agreed upon before proceeding.

4. Cancellations and Rescheduling

4.1. Cancellations or rescheduling requests must be made at least 24 hours before the scheduled cleaning appointment.

4.2. Failure to provide sufficient notice may result in a cancellation fee.

5. Liability and Damages

5.1. We take utmost care while providing our services. However, we are not liable for any damage or loss of items during the cleaning process.

5.2. In the event of accidental damage caused by our team, we will repair or replace the damaged item at our discretion.

6. Health and Safety

6.1. For the safety of our staff and customers, we request that all pets be secured or removed from the cleaning area during service.

6.2. Please ensure proper ventilation in the cleaning area to minimise exposure to cleaning products.

7. Satisfaction Guarantee

We strive for customer satisfaction. If you are dissatisfied with our services, please notify us as soon as possible after the cleaning session, and we will work to address your concerns promptly.

8. Privacy Policy

We respect your privacy and will handle your personal information in accordance with our Privacy Policy, which can be found on our website.

9. Termination of Services

We reserve the right to terminate services if our team encounters unsafe or hostile conditions at the cleaning location.

10. Amendments

We reserve the right to update or modify these terms and conditions at any time. Please review them periodically for changes.

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

If you have any questions or concerns, please contact us at hello@cleanmelbourne.com